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RETURNS & REFUNDS

RETURNS

Can I return an item?

Yes, anything you have ordered from our website is eligible for returns provided the same is in an unused condition and intact with the original packaging. The customer will have to bear the cost of shipping and handling for sending the product back to us

You may choose to opt for a refund or we may issue store credit to you for the same value of the product purchased

Your online refunds will happen into the same account it was debited from & COD returns will require personal bank information

 

What if I received a damaged item?

We have a 15 days Replacement Warranty, for any products having manufacturing defects.

All you have to do is send us an image of the defective item at orders@thepitaraproject.com within 15 days of the date of receipt. We would inspect the same, and if approved by our team, we will have the item replaced. ​We will send you the replaced product within 15 days of your request being approved. In this case we will bear the cost of shipping and handling for the product to be picked up from your address

 

What if my package has been tampered with?

If an order has been tampered with or the package is open/damaged at the time of receipt, customers are advised not to accept the order. Additionally you must contact us via email at orders@thepitaraproject.com or call us on +91-9167774754 within 24 hrs of the delivery so that we may initiate corrective action at the earliest

REFUNDS

How can I initiate a refund?

You can reach out to us via email at orders@thepitaraproject.com with your order number and our team will take it from there depending on if the order was COD or Prepaid. Your online refunds will happen into the same account it was debited from & COD returns will require personal bank information

 

When will I receive my refund?

Refunds for orders cancelled within 24 hours(of being placed) will be processed within 4-7 business days

Refunds for orders cancelled after 24 hours(of being placed) will be processed within 10-15 business days. We would be deducting a 5% cancellation fee and refunding the balance amount to you

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37 Shroff Bhavan

159 P.D'Mello Road

Mumbai 400001

orders@thepitaraproject.com

+91-916 7774 754

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