ORDERS & PAYMENTS

How can I place an order?

To order via the website simply add your items to the basket and proceed to checkout. If for any reason you are having any trouble ordering online please contact us on +91 9167774754 or email us at orders@thepitaraproject.com

 

If you would like to place an order by telephone please contact us on +91 9167774754 Monday – Saturday from 10am – 6pm

 

What happens once my order has been placed?

All orders undergo a strict quality check before being packed and shipped

All orders are dispatched within 15 days of the order being placed

A customer is notified through email when his or her order has been dispatched from our end. This email also contains shipping and tracking information for the customers reference

An order typically gets delivered within 7-10 business – within India, under normal circumstances

Customers can log into their accounts on www.thepitaraproject.com to track the status of their orders

If there is any delay, caused due to unforeseeable circumstances, the same will be communicated to the customer

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Can I cancel an order?

All orders placed on www.thepitaraproject.com can be cancelled within 24 hours of placing the order

No extra charges are applicable if cancelled within 24 hours of placing the order

For orders cancelled after 24 hours of being placed, we would be charging a 5% cancellation fee

An item cannot be cancelled in isolation from an order. In such an instance the entire order must be cancelled and a fresh order be placed

Orders cannot be cancelled once shipped

For any kind of query with respect to our cancellation of orders, do get in touch with us at orders@thepitaraproject.com or call us on +91-9167774754